Privacy Policy
How Statty AI collects, uses and protects your information.
1. Introduction
Welcome to Statty AI. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify analytics application.
By installing and using Statty AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not install or use our application.
This policy applies to all users of Statty AI, regardless of their location. We comply with applicable data protection laws including GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and other international privacy regulations.
2. Information We Collect
2.1 Store Data
When you install Statty AI, we collect and process the following data from your Shopify store:
- Product Information: Product names, descriptions, prices, variants, inventory levels, SKUs, and categories
- Order Data: Order details, transaction amounts, payment status, fulfillment information, and shipping details
- Customer Information: Customer names, email addresses, purchase history, order frequency, and geographic location
- Analytics Data: Store performance metrics, traffic sources, conversion rates, and sales trends
2.2 Account Information
We collect information about your Statty AI account:
- Store owner name and email address
- Shopify store URL and domain
- Subscription plan and billing information
- App usage data and preferences
2.3 Technical Information
We automatically collect certain technical information when you use our services:
- IP address, browser type, and device information
- Operating system and version
- Log data including access times and pages viewed
- Cookies and similar tracking technologies
3. How We Use Your Data
We use the collected information for the following purposes:
Analytics & Insights
Generate AI-powered analytics, forecasts, and actionable recommendations for your store
Service Delivery
Provide, maintain, and improve our analytics platform and features
Notifications
Send alerts for anomalies, important insights, and system updates
Security
Detect and prevent fraud, abuse, and security incidents
Customer Support
Respond to your requests, questions, and provide technical assistance
Development
Develop new features and improve our AI algorithms
Legal Basis for Processing (GDPR)
We process your data based on: (1) Contractual necessity to provide our services, (2) Legitimate interests in improving our platform, (3) Your consent where required, and (4) Compliance with legal obligations.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, including cloud hosting (AWS, Google Cloud), payment processing, and analytics services. These providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and choices you may have.
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
What We Don't Do
- We do NOT sell your data to third parties
- We do NOT share your data with advertisers
- We do NOT use your data to train AI models for other customers
5. Data Security
We implement industry-standard security measures to protect your information:
Encryption
All data is encrypted in transit using HTTPS/TLS. Statty AI requests read-only access to your store data.
Secure Infrastructure
Hosted on dedicated servers with restricted administrative access and routine backups
Access Controls
Strict access controls and authentication protocols, including OAuth 2.0 for Shopify integration
Monitoring
24/7 security monitoring, intrusion detection, and regular security audits
Staff Training
Regular security training for all employees with access to customer data
Incident Response
Comprehensive incident response plan with immediate breach notification procedures
Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We continuously update our security practices to protect your data.
6. Data Retention
We retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Active Subscription
While your subscription is active, we retain all your store data to provide continuous analytics and insights.
After Uninstallation
If you uninstall Statty AI, we retain your data for 90 days to allow for reactivation. After 90 days, all data is permanently deleted unless legally required to retain it longer.
Aggregated Data
We may retain anonymized, aggregated data indefinitely for statistical analysis and service improvement.
Legal Requirements
We may retain certain data longer if required by law, regulation, or legal proceedings (e.g., tax records for 7 years).
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing
Request limitation on how we use your data
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your data for certain purposes
Right to Withdraw Consent
Withdraw consent for data processing at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
support@stattyai.comWe will respond to your request within 30 days. You may need to verify your identity before we process your request.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
Standard Contractual Clauses
We use EU-approved Standard Contractual Clauses (SCCs) for data transfers outside the EEA
Adequacy Decisions
We transfer data to countries recognized by the EU as providing adequate data protection
Privacy Shield
Where applicable, we comply with Privacy Shield frameworks and successor mechanisms
Encryption in Transit
All international data transfers are encrypted using industry-standard protocols
10. Children's Privacy
Statty AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@stattyai.com, and we will delete such information from our systems.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For material changes, we will notify you via email or in-app notification
- We will provide at least 30 days' notice before any material changes take effect
- Continued use of Statty AI after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically. You can always find the most current version on our website.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team
Response Time
Within 48 hours
Data Protection Officer
For GDPR-related inquiries or to exercise your data protection rights:
Contact DPOAdditional Information
This Privacy Policy applies exclusively to Statty AI and does not cover third-party websites or services that may be linked from our platform. We encourage you to review the privacy policies of any third-party services you use.
For our Terms of Service, please visit: Terms & Conditions
Questions about this policy?
We're happy to help — reach the Eye4tech team any time.